*Applies to all reservations where the pickup location is within the Chicago metropolitan area. Chicago metropolitan area is defined as within 35 miles of the downtown Chicago.

All services outside the local metropolitan area may be assessed the actual drive time to/from the pick-up location. A no show fee equal to the hourly minimum or base transfer, as applicable, for the confirmed vehicle plus gratuity, STC, airport fee, fuel surcharge, tolls, parking and other charges will be charged if the passenger does not arrive, as scheduled, at the designated customer/chauffeur meeting location for all reservations.

* Any and all deposits are nonrefundable if the reservation is not canceled one week prior to the scheduled pickup time for reservations under $300.00 and two weeks for reservations over $300.00.
At the origination of the Agreement a deposit may be required. The minimum charge for cancellation policy is $120.00 charged by Chicago 5 Star Limousine Inc. to the credit card provided at the origination* of the reservation.

*Origination occurs when a client(s) contact Chicago 5 Star Limousine Inc. by phone, fax or internet services and provides details of the requested service along with a credit card.

All cancellations for reservations under $300.00 made 72 hours prior to the scheduled pickup time shall not incur any cancellation fees, and client will be entitled to full refund of any deposits made.

Any cancellation for reservations under $300.00 made within 72 hours prior to the date of the event, will be incurred a $120.00 charge by Chicago 5 Star Limousine Inc. to the credit card provided at the origination of the reservation.

All cancellations for reservations over $300.00 made two weeks prior to the scheduled pickup time shall not incur any cancellation fees, and client will be entitled to full refund of any deposits made.

Any cancellations for reservations over $300.00 made within two weeks prior to the date of the event, will be incurred a $200.00 charge by Chicago 5 Star Limousine Inc. to the credit card provided at the origination of the reservation.

All charter cancellations made less than one week before the reservation date will incur the entire charge of the event to the credit card provided at the origination of the reservation.

The Client(s) authorize Chicago 5 Star Limousine Inc. to charge the Clients Credit Card under the terms and conditions of said credit card at the origination of the reservation by telephone, fax or email.

With a signed contract it is agreed by the Client that a signed credit card slip may be required, Chicago 5 Star Limousine Inc. will require the client to present the card(s) being utilized for payment of the Agreement and legal identification matching that of the credit card(s) being utilized for the Agreement and any other charges incurred by the client.

Changing the original date and/or time by the client cannot be guaranteed, every effort will be made on the part of Chicago 5 Star Limousine Inc. to accommodate a change. The client(s) also agree to pay for additional expenses incurred as a result of the Agreement including Overtime, Tolls and Parking fees.

The client agrees to permit Chicago 5 Star Limousine Inc. Service to charge these additional charges to the credit card used for the Agreement up to 24 hours after the services have been rendered.

If any payments due to Chicago 5 Star Limousine Inc. remain unpaid 7 days after the services have been provided, Chicago 5 Star Limousine Inc. will have the right to add and collect interest and late fees. Interest rate for late payment will be calculated at 14% per annum.

The Client must provide any and all complaints in writing within 24 hours of rendered services. Cash Agreements require that the deposit be made with-in 72 hours of the reservation, no reservation will be final until the deposit has been received.

Full payment for the balance of services is required at the time of pick-up. Failure to provide payment will result in the services being suspended. All charters must be guaranteed by credit card and deposit (if required at the origination of reservation) received to confirm reservations.

The balance due will be charged to your credit card for a reservation not canceled properly. If you’d like to pay the balance due by credit card, it must be received no later than two week before the scheduled pick up time for reservations over $300.00 otherwise, the balance must be paid in cash at the time of pick up.

To avoid a late cancellation or no show fee, the reservation must be cancelled in accordance with the cancellation policy noted above. To do so you may either call (866)276-5120 or (847)656-4826.

For calls outside the United States and Canada call 1-847-656-4826. If you experience difficulty locating the chauffeur, DO NOT LEAVE please call (866)276-5120.

Leaving the pick-up location without notifying will result in a no-show charge. Chicago 5 Star Limousine Inc. agrees to provide the designated vehicle and a chauffeur at the time, date and location specified on the contract.

Unless specified on the contract, request for additional hours will be provided only if the vehicle is not scheduled for other work. Number of passengers allowed in the vehicle shall be no more than specified number in contractor limited to the vehicle passenger capacity it is designed to carry.

Chicago 5 Star Limousine Inc. guarantees that all vehicles are properly maintained and placed into service only when they meet our high service standards. Because these vehicles are subjected to heat and excessive use of power-operated equipment they may be subject to temporary failure.

This does not interfere with the safety of the vehicle and any mechanical incidents will not be cause for the termination of this Agreement with the sole exception being an inability for Chicago 5 Star Limousine Inc. to replace, repair or otherwise continue the contracted service in a reasonable amount of time (minimum 30 minutes maximum one hour).

Chicago 5 Star Limousine Inc. recommends that all valuables be removed from the vehicle when unattended at any time by the client. Chicago 5 Star Limousine Inc. or  Chicago 5 Star Limousine Inc. employees are NOT responsible for any unattended, forgotten, left, lost, damaged or stolen articles in the vehicle at any time.

Chicago 5 Star Limousine Inc. will strictly enforce all State and Federal Laws. No alcoholic beverages are to be consumed or used by any person not of legal drinking age.

No illegal substances are to be used or consumed by any clients regardless of age. At any time during the contract should the Chicago 5 Star Limousine Inc. representative find that any applicable laws are being violated he/she will have the right to immediately terminate service(s).